Convent of the Sacred Heart is New York City's oldest independent school for girls, educating students in Pre-K through 12. As part of an international network, we are committed to a set of principles shared by all Sacred Heart Schools. Known as the "Goals and Criteria", these principles articulate the core components of a Sacred Heart education, and charge our community with a unified educational mission.

At the heart of our philosophy is the belief that each child possesses unique gifts our job is to unearth those gifts, nurture them, and empower each child of the Sacred Heart to share those gifts with the global community.

Position: Helpdesk Level 1 – 2

Reports to: Director of Technology

FLSA: Non-Exempt

Hours: This position may require working hours outside of a normal work-day (8:00am-4:00pm) on an as-needed basis. It may also require lifting computer hardware and equipment from time to time.

Date Updated: July 6, 2017

Essential Duties

• Manage WebHelpDesk Ticket System
• Level 1 & 2 Support; Delivering solutions via remote and deskside support
• Maintain, develop and implement imaging and deployment process for OS and Packages on MacOS, Windows & ChromeOS
• Develop process documentation for updates and OS / software deployments
• Maintain and develop security solutions (e.g. Policies, AntiVirus) and respond to threats accordingly
• Troubleshoot printing issues
• Setup and breakdown Audio Visual equipment for presentations and meetings
• Recognize, analyze and respond to problems in an agreed timeframe and know when to escalate.
• Create, modify and share documentation of all systems, process and project aspects
• Any other duties as are within the scope, spirit and purpose of the position as requested by the Director of Technology

Experience and Training

• Operating in an environment supporting 200+ users
• MS, Apple, JAMF certification an advantage
• Experience in a school environment an advantage
• Working knowledge of ;
  • Windows 7, 8, 10 and OSX/MacOS 10.10-10.11 Operating Systems
  • Printers, Print Servers and MFP devices
  • Windows Deployment Services (ADK & MDT; SCCM would be an advantage)
  • Office 2010 - 2016 Suite (Azure an advantage)
  • Windows Server 2013 +
  • JAMF (Casper Suite & JAMF Pro)
  • Active Directory, Group Policy
  • Building administrative software deployment packages (e.g.AAMEE Adobe)

Skills and Abilities

• Self starter and able to work independently
• Improvisational skills in a mixed platform environment
• High degree of technical aptitude
• Ability to work accurately under deadline pressure
• Excellent communication and interpersonal skills
• Ability to clearly communicate technical concepts to non-technical people
• Ability to manage multiple projects simultaneously
• Identify opportunities for improvement and make constructive suggestions for change

An equal opportunity employer, Sacred Heart seeks to hire outstanding and diverse faculty who work together harmoniously toward the common mission of the school.